CURRENT OPENINGS:
FOH Manager & Events Coordinator

Job description:

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Cielo Rojo has expanded to a larger location down the street in a beautiful setting in the heart of Takoma Park, MD. We were just named the #5 best new restaurant in the D.C. area by Tom Sietsema of the Washington Post! Our slogan Maíz, Espíritu, Amor embodies what we hope to bring to the table. A space that gives tribute to heirloom corn, the human spirit (& agave spirits), & love! This role will be involved in Cielo Rojo and be physically at this location but will also handle catering/event emails for our sister restaurant, San Pancho.

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*This is MOSTLY a FOH Mgmt position with side tasks of handling catering/events. This position requires FOH experience and FOH Mgmt experience. This is not a BOH position. Knowledge of FOH tasks, hospitality and service is essential to this role.*

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Restaurant Operations Responsibilities:
- Assist the General Manager in overseeing daily operations of the restaurant
- Manage and supervise staff, ensuring they provide excellent customer service

- Monitor food presentation to ensure quality and consistency and coordinate with Head Chef & GM

- Ensure compliance with health and safety regulations in the kitchen and dining areas

- Handle customer inquiries, complaints, and feedback in a professional manner

- Support the General Manager in financial management, including budgeting and cost control for FOH labor & operational efficiencies

-Gives insights into FOH Staff performance by training, guiding, and coaching staff on how to better operate

-Supports the floor during busy periods with other FOH Managers: this includes supporting hosts, expo line and touching tables/interacting with guests

-Assist in closing the restaurant (closings are rotated bt 3 FOH Managers) and ensure staff do their closing duties in a timely manner

-Motivate staff towards excellence and support a dynamic and positive work environment

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Catering & Events Responsibilities:
- Respond to catering & events inquiries in a timely manner(within 24 hrs) via email, website (Wix) and over the phone
- Organize and execute special events in private dining room and restaurant rentals

-SALES: comfortable selling experiences/events and upselling, when appropriate via email, video calls, phone calls and in-person meetings with potential customers

-Hops on video calls throughout the week to walk through events/catering options with potential customers (forward facing/excellent communication skills)

-Handles catering/events for both restaurant concepts: Cielo Rojo & San Pancho

-Create invoices/orders for guests for both catering and events

-Updates custom food & drink menus, welcome signs for events

-Prints custom food & drinks menus, welcome signs for events ahead of time

-Communicates with the rest of the FOH mgmt team & Head Chef about events to ensure meticulous execution

-Fast paced/responsiveness to potential customers with concise and clear communication

-Creates timeline for all events for kitchen to execute food

-Organizes seating chart for restaurant buyouts, organizes food plan and execution with Head Chef

-Reserve tables/rooms for events via Tock

-Communicate between teams to execute special events/catering

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Skills:
-Hospitality focused: a seasoned hospitality professional who demonstrates hospitality effortlessly

-DETAIL ORIENTED: you are a master of details. You see what others don't and ensure all details taken care of when organizing events, observing restaurant operations and creating invoices for customers

-WRITING SKILLS: there is a lot of emailing attached to this job. Proper grammar and excellent written communication skills in English are required.

-Personable personality! You care to create an environment where a guest feels extra special and adored during events, you prioritize going above & beyond and ensuring a customer feels our events are extra special

-Fast paced thinking and execution for events, quick on your feet, always knows where the need is

-Great leader: you know how to lead in a stressful fast paced environment and ensure an event goes seamlessly as you are quick to jump in to ensure everything gets done- even under pressure. You are capable of guiding a team to execute things well

-HIGHLY ORGANIZED: this job requires juggling a lot at once and you are extremely organized and capable of keeping an event streamlined at all times

-Sales: is confident in their ability to upsell/sell and communicate effectively with potential clientele

-Communication: Is an effective communicator that can gauge different personalities and needs effortlessly and leads by example
- Leader: Leadership abilities to motivate and guide the team towards achieving goals, growing and excelling at their jobs
-Event planning experience: Loves planning and executing events and has experience doing so
- Management experience: at least 2 years restaurant management experience

-PLUS: fluent in Spanish, conversationally (not a requirement)

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If you are a motivated individual with a passion for the hospitality industry and events, possess the required skills, and have demonstrated leadership abilities, we invite you to apply for the position of Catering & Events FOH Manager. Join our team and contribute to creating memorable dining experiences for our guests and grow with our company!

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PERKS:

-Free meals

-12 days paid vacation

-Dynamic, family owned restaurant environment

-Growth opportunities

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Benefits:

 

• 401(k)

• Dental insurance

• Employee discount

• Health insurance

• Paid time off

• Paid training

• Vision insurance

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Application Question(s):

 

• Do you have events organizing experience?

• Do you have experience doing sales?

• Can you work weekends, including Sundays?

• How many years Front of house restaurant experience do you have?

• How many years of Restaurant FOH management experience do you have? *this is required

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Language:

 

• Do you speak Spanish? (Preferred)

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License/Certification:

 

• You must have a valid drivers license and car for this position

Spanish speaking = preferred/plus
 

If you are a motivated individual with a passion for the hospitality industry, possess the required skills, and have demonstrated leadership abilities, we invite you to apply for the position of FOH Bar Manager!
 

Job Type: Full-time, 45-50 hrs/week

Salary: DOE, $65,000-$75,000