Job description

 

Cielo Rojo has expanded to a larger location down the street in a beautiful setting in the heart of Takoma Park, MD. We were just named the #5 best new restaurant in the D.C. area by Tom Sietsema of the Washington Post! Our slogan Maíz, Espíritu, Amor embodies what we hope to bring to the table. A space that gives tribute to heirloom corn, the human spirit (& agave spirits), & love! This role will be involved in Cielo Rojo and be physically at this location but will also handle catering/event emails for our sister restaurant, San Pancho & Cielo Rojo.

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*This is MOSTLY a FOH Mgmt position with side tasks of handling catering/events. This position requires FOH experience and FOH Mgmt experience. This is not a BOH position. Knowledge of FOH tasks, hospitality and service is essential to this role.*

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Restaurant Operations Responsibilities:
- Assist the General Manager in overseeing daily operations of the restaurant
- Manage and supervise staff, ensuring they provide excellent customer service

- Monitor food presentation to ensure quality and consistency and coordinate with Head Chef & GM

- Ensure compliance with health and safety regulations in the kitchen and dining areas

- Handle customer inquiries, complaints, and feedback in a professional manner

- Support the General Manager in financial management, including budgeting and cost control for FOH labor & operational efficiencies

-Gives insights into FOH Staff performance by training, guiding, and coaching staff on how to better operate

-Supports the floor during busy periods with other FOH Managers: this includes supporting hosts, expo line and touching tables/interacting with guests

-Assist in closing the restaurant (closings are rotated bt 3 FOH Managers) and ensure staff do their closing duties in a timely manner

-Motivate staff towards excellence and support a dynamic and positive work environment

Catering & Events Responsibilities:
- Respond to catering & events inquiries in a timely manner via email, website (Wix) and over the phone
- Organize and execute special events in private dining room and restaurant rentals

-SALES: comfortable selling experiences/events and upselling, when appropriate via email, video calls, phone calls and in-person meetings with potential customers

-Hops on video calls throughout the week to walk through events/catering options with potential customers (forward facing/excellent communication skills)

-Handles catering/events for both restaurant concepts: Cielo Rojo & San Pancho

-Create invoices/orders for guests for both catering and events

-Reserve tables/rooms for events via Tock

-Communicate between teams to execute special events/catering

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Skills:
-Hospitality focused: a seasoned hospitality professional who demonstrates hospitality effortlessly

-DETAIL ORIENTED: you are a master of details. You see what others don't and ensure all details taken care of when organizing events, observing restaurant operations and creating invoices for customers

-Sales: is confident in their ability to upsell/sell and communicate effectively with potential clientele

-Communication: Is an effective communicator that can gauge different personalities and needs effortlessly and leads by example
- Leader: Leadership abilities to motivate and guide the team towards achieving goals, growing and excelling at their jobs
-Event planning experience: Loves planning and executing events and has experience doing so
- Management experience: at least 2 years restaurant management experience

-PLUS: fluent in Spanish, conversationally (not a requirement)

If you are a motivated individual with a passion for the hospitality industry and events, possess the required skills, and have demonstrated leadership abilities, we invite you to apply for the position of Catering & Events FOH Manager. Join our team and contribute to creating memorable dining experiences for our guests and grow with our company!

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PERKS:

-Comprehensive health insurance

-Dental insurance

-Free meals

-2 weeks paid vacation

-Dynamic, family owned restaurant environment

-Growth opportunities

 

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

 

• 401(k)

• Dental insurance

• Employee discount

• Health insurance

• Paid time off

• Paid training

• Vision insurance

 

Shift:

 

• 10 hour shift/50 hrs a week

• OFF TUES/WED - must work weekends